CYL88 takes your privacy seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data when you use the CYL88 platform. Please read it carefully before registering.
Effective Date: This Privacy Policy takes effect on 1 January 2026. Any material changes will be communicated to members via their registered email address at least 7 days before the changes come into effect.
This is central to how CYL88 handles the personal data of every one of our Malaysian members.
CYL88 only collects personal data that is strictly necessary for platform operations — account registration, payment processing, customer support, and legal compliance. We do not collect irrelevant or excessive data.
All data in transit between your device and CYL88's servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's major financial institutions. Data is stored on servers secured behind multi-layered firewalls.
Your data is used only for the purposes stated in this Privacy Policy. CYL88 does not use your data for any other purpose without first obtaining your renewed consent.
You have the right to view, amend, download, and request the deletion of your personal data held by CYL88. Requests will be processed within 30 calendar days of receipt.
CYL88 never sells, rents, or transfers members' personal data to third parties for marketing purposes. Data is only shared with select operational partners bound by strict confidentiality agreements.
In the event of any data breach affecting your information, CYL88 is committed to notifying you within 72 hours of the breach being identified, in line with industry best practices.
This Privacy Policy ("Policy") describes how CYL88 ("we", "the platform", or "CYL88") collects, uses, stores, discloses, and protects your personal information when you use the website cyl88.me and all related services.
CYL88 is committed to protecting the privacy of every member in Malaysia. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices in personal data handling. By registering a CYL88 account or using our platform, you consent to CYL88 collecting and using your personal data as described in this Policy.
Note: This Privacy Policy is part of CYL88 Terms & Conditions and should be read alongside that document. In the event of any conflict between the two documents, the Privacy Policy shall prevail on matters relating to personal data.
If you have any questions about how CYL88 handles your personal data, please contact us at support@cyl88.me before using our platform.
CYL88 collects various types of personal data depending on how you interact with our platform. Below are the main categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Account registration, KYC verification, legal compliance |
| Contact Data | Phone number, email address, state / region of residence in Malaysia | Account communications, notifications, customer support |
| Account Data | Username, password (encrypted), login history, account settings | Identity verification, account security |
| Financial Data | E-wallet account numbers (TNG, GrabPay, etc.), bank account holder name, deposit & withdrawal history | Transaction processing, financial KYC verification |
| Gaming Data | Betting history, games played, wins & losses, gaming sessions | Platform operations, responsible gaming, customer support |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Platform security, fraud detection, technical analytics |
| Communication Data | Live chat records, support emails, and feedback you have submitted | Customer support, service improvement |
Sensitive Data: CYL88 does not collect sensitive personal data such as health information, religious beliefs, or political affiliations unless required by law or with your explicit consent.
CYL88 collects your personal data through the following means:
CYL88 does not purchase personal data lists from data brokers or other third parties for marketing purposes. All data we hold has been voluntarily provided by you or lawfully collected through your use of our platform.
CYL88 uses your personal data for the following purposes, all of which are based on lawful legal grounds:
Automated Processing: Certain decisions relating to your CYL88 account (such as the detection of suspicious activity) may be made automatically by our systems. If you believe an automated decision has been made unfairly against your account, you have the right to request a review by a human staff member by contacting support@cyl88.me.
CYL88 does not sell, rent, or transfer member personal data to third parties for marketing purposes. Your data is only shared in the following limited circumstances:
International Data Transfers: Some of our service providers may operate outside Malaysia. When this occurs, CYL88 ensures that adequate data protection is in place through appropriate contractual agreements, in line with Malaysia's PDPA requirements.
CYL88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or deletion:
All communications between your browser and CYL88's servers are encrypted using 256-bit SSL/TLS — the same security standard used by Malaysia's leading banking institutions such as Maybank and CIMB.
CYL88 data is stored in data centres protected by multi-layered firewalls, intrusion detection systems, and strict physical access controls. Administrative access to user data is restricted and fully logged.
CYL88's systems are monitored around the clock to detect suspicious activity, intrusion attempts, and security anomalies. Any threats identified are addressed immediately by our security team.
Your CYL88 account password is never stored in plain text. We use a robust password hashing algorithm, meaning even CYL88 staff cannot view your actual password.
CYL88 offers two-factor authentication to enhance your account security. We encourage all members to enable 2FA via their account security settings.
While CYL88 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, do not share your login credentials, and contact CYL88 immediately if you suspect your account has been compromised.
CYL88 retains your personal data only for as long as necessary to fulfil the purposes set out in this Policy or as required by law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Platform operational requirements |
| Data After Account Closure | Minimum 7 years | Malaysia AML/KYC legal requirements |
| Financial Transaction Records | 7 years | Malaysia tax & financial law compliance |
| Security & Technical Logs | 12 months | Fraud detection, incident investigation |
| Customer Support Records | 3 years | Service quality, case history reference |
| Gaming Data | 3 years | Responsible gaming, dispute resolution |
| Marketing Data (with consent) | Until you withdraw your consent | Relevant promotional communications |
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you. CYL88 conducts periodic data retention reviews to ensure that data no longer required is promptly removed.
As a CYL88 member, you have the following rights regarding your personal data, as provided under Malaysia's Personal Data Protection Act 2010:
You have the right to request a copy of the personal data we hold about you. CYL88 will process your request within 30 days.
You may request correction of any inaccurate or incomplete personal data through your profile settings or via CYL88 customer support.
You may request deletion of your data, subject to the minimum retention periods required by Malaysian law that oblige us to retain certain data.
You may object to the processing of your data for direct marketing purposes at any time, free of charge and without penalty.
You may request your data in a machine-readable format for easy transfer to another service if needed.
In certain circumstances, you may request that CYL88 restrict the processing of your data while a dispute is being resolved.
To exercise any of the rights above, please submit your request to support@cyl88.me with the email subject "Data Privacy Rights Request", along with your CYL88 account number and a clear description of your request. CYL88 will verify your identity before processing the request to ensure security.
Response Time: CYL88 will acknowledge your privacy rights request within 3 business days and resolve it within 30 calendar days. In complex cases, this period may be extended to up to 60 days, with notice provided to you.
The CYL88 platform uses cookies and similar tracking technologies to enhance the user experience and platform functionality. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the CYL88 platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.
CYL88 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If you are a parent or guardian and believe that your child under the age of 18 has registered a CYL88 account or that their data has been inadvertently collected by our platform, please contact us immediately at support@cyl88.me. CYL88 will take immediate action to verify, suspend the account in question, and delete all associated data.
Age Verification: CYL88 carries out an age verification process during registration and reserves the right to request identity verification documents such as a MyKad at any time. Accounts found to belong to underage individuals will be terminated immediately and all balances will be forfeited in accordance with CYL88's Terms & Conditions.
CYL88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, relevant legal requirements, or evolving industry best practices.
When material changes are made to this Policy, CYL88 will:
Your continued use of the CYL88 platform after any Privacy Policy update takes effect will be considered acceptance of the revised Policy. If you do not agree with any changes, you have the right to close your CYL88 account before the changes take effect by contacting our support team.
If you have any questions, concerns, or complaints regarding how CYL88 handles your personal data, please contact us:
For formal privacy complaints, send an email with the subject "Formal Privacy Complaint" including full details of the complaint and supporting evidence. CYL88 will acknowledge the complaint within 3 business days and resolve it within 30 days.
If you believe your complaint has not been satisfactorily resolved by CYL88, you have the right to escalate it to the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory body.
Register your CYL88 account with confidence — your privacy and data security are our priority. Claim a welcome bonus of up to RM888 on your first deposit.
CYL88 protects all your personal and transaction information using 256-bit SSL encryption and complies with Malaysia's Personal Data Protection Act 2010. Your data is not shared with any third party without your consent. For privacy enquiries, contact support@cyl88.me. For more information on the terms of use, please read CYL88 Terms & Conditions.
The most frequently asked questions from members about privacy and data protection at CYL88.